Refund Policy At GM Hotel Group, we strive to provide a smooth and comfortable experience for all guests. Please read our refund and cancellation terms carefully before making a reservation. 

1. Standard Reservations 

          ● Reservations may be cancelled free of charge up to 7 days before the check-in date. 

          ● Cancellations made after this period may incur a cancellation fee equivalent to: 

                     ○ One night’s stay; or 

                     ○ Full booking amount for non-refundable bookings. 

2. Non-Refundable Reservations 

           ● Promotional, discounted, or special offer bookings marked as “Non-Refundable” cannot be cancelled or modified. 

           ● No refunds will be issued for: 

                     ○ Early departures 

                     ○ No-shows 

                     ○ Unused nights or services 

3. Refund Processing 

             ● Approved refunds will be processed to the original payment method within [7–14] business days. 

             ● Processing times may vary depending on the guest’s bank or payment provider. 

4. No-Show Policy 

             ● Guests who fail to arrive on the scheduled check-in date without prior notice will be considered a no-show.

             ● The reservation may be cancelled automatically and charges may apply according to the booking policy. 

5. Date Changes & Amendments 

             ● Reservation modifications are subject to room availability and rate differences. 

             ● Additional charges may apply for changes to dates, room types, or number of guests. 

6. Force Majeure 

             ● Blue Lagoon Hotel shall not be responsible for cancellations or disruptions caused by events beyond reasonable control, including natural disasters, government restrictions, pandemics, transportation interruptions, or emergencies. 

7. Contact for Cancellations For cancellation or refund assistance, please contact: ● Email: [email protected] 

             ● Phone: – Blue Lagoon – +60173278112