Welcome to Blue Lagoon Hotel . 

By making a reservation or using our website, you agree to the following terms and conditions.

1. Booking & Payment 

         ● All reservations are subject to availability and confirmation. 

         ● Guests may be required to provide valid payment details to secure the reservation. 

         ● Full or partial payment may be charged at the time of booking depending on the selected rate plan. 

2. Check-In & Check-Out 

         ● Check-in time: [3:00 PM] 

         ● Check-out time: [12:00 PM] 

         ● Early check-in and late check-out are subject to availability and may incur additional charges. 

3. Guest Identification 

         ● Guests must present valid government-issued identification or passport upon check-in. 

         ● The hotel reserves the right to refuse accommodation if valid identification is not provided. 

4. Occupancy 

         ● Only registered guests are permitted to stay in the room.

         ● Extra guest charges may apply where applicable. 

5. Guest Conduct Guests are expected to behave respectfully and responsibly during their stay. The hotel reserves the right to: 

         ● Refuse service; 

         ● Cancel bookings; or 

         ● Remove guests without refund for: 

                  ○ Illegal activities 

                  ○ Property damage 

                  ○ Excessive noise 

                  ○ Threatening or abusive behavior 

6. Damage & Liability

                  ● Guests are responsible for any damage caused to hotel property during their stay. 

                  ● Charges for repairs, replacements, or additional cleaning may be applied. 

7. Smoking Policy 

                  ● Smoking is prohibited in non-smoking rooms and indoor public areas. 

                  ● A cleaning fee may be charged for violations. 

8. Pets 

                  ● Pets are not allowed. 

                  ● Additional pet fees and restrictions may apply. 

9. Parking

                  ● Parking is provided at the guest’s own risk. 

                  ● The hotel is not responsible for loss, theft, or damage to vehicles or belongings. 10. Website Use By using this website, you agree not to: ● Use the website unlawfully; 

                  ● Attempt unauthorized access to systems; 

                  ● Copy or misuse website content without permission. 

11. Privacy Personal information collected through the website or reservations will be handled according to our Privacy Policy. 

12. Limitation of Liability GM Group of hotels shall not be liable for: 

                 ● Loss of personal belongings; 

                 ● Travel disruptions; 

                 ● Indirect or consequential damages arising from hotel stays or website use. 

13. Governing Law These Terms & Conditions shall be governed by the laws of Malaysia. 

14. Changes to Terms GM Group of hotels reserves the right to update or modify these terms at any time without prior notice.